Privacy Policy

  • ✅ Privacy Policy | 20K Vape Store

    At 20K Vape Store, we are committed to protecting your personal information and ensuring a safe online shopping experience. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our website or make a purchase.

    By using our website, you agree to the terms described below.

    🔐 1. Information We Collect

    We may collect the following information:

    ✅ Personal Information

    • Name

    • Email address

    • Phone number

    • Billing & shipping address

    ✅ Payment Information

    • Credit/Debit card details

    • Other payment method details

    Payment data is processed securely by third-party providers. We do not store complete credit card information.

    ✅ Device & Usage Data

    • IP address

    • Browser type

    • Location (approximate)

    • Pages viewed

    • Session data

    📦 2. How We Use Your Information

    We use your information to:

    • Process and fulfill orders

    • Send order updates & confirmations

    • Provide shipping/tracking details

    • Improve website experience

    • Respond to customer support inquiries

    • Prevent fraud and enhance security

    • Offer promotions or updates (with your consent)

    🔁 3. Sharing Your Information

    We do not sell customer data.
    We may share information only with:

    ✅ Trusted Third Parties

    • Payment processors

    • Shipping carriers

    • Customer service tools

    • IT/website hosting services

    These partners help us complete essential functions such as payments and delivery.

    🌍 4. International Transfers

    Because we work with global service providers, your information may be transferred internationally. We ensure your data is protected in accordance with applicable laws.

    🔒 5. Data Security

    We use technical safeguards to protect your information:

    • Encryption

    • Access controls

    • Secure servers

    • PCI-compliant payment gateways

    Although we take all reasonable precautions, no method of transmission is 100% secure.

    🕒 6. Data Retention

    We keep your data only as long as necessary to:

    • Provide services

    • Meet legal obligations

    • Resolve disputes

    • Enforce agreements

    🚫 7. Age Restriction

    Our website is intended for users 18+ or the legal vaping age in your region.
    We do not knowingly collect data from minors.

    If we learn that a minor has provided information, we will delete it immediately.

    🔄 8. Cookies & Tracking Technologies

    We use cookies and similar tools to:

    • Improve user experience

    • Analyze website performance

    • Store preferences

    • Enable personalized content

    You may disable cookies in your browser settings; however, certain features may not work properly.

    ✅ 9. Your Rights

    Depending on your region, you may:

    • Request access to your data

    • Correct inaccurate data

    • Request deletion

    • Opt out of marketing emails

    To exercise these rights, contact us at:
    📧 [email protected]

    📩 10. Marketing & Communication

    With your consent, we may send:

    • Promotions

    • Product news

    • Exclusive deals

    You can unsubscribe at any time.

    🚛 11. Third-Party Links

    Our website may contain links to external websites.
    We are not responsible for the privacy practices of third-party sites.

    🔧 12. Policy Updates

    We may update this Privacy Policy periodically.
    Changes will be posted on this page with an updated revision date.

    Continued use of our site constitutes acceptance of any updates.

    📞 13. Contact Us

    If you have questions about this Privacy Policy, contact us:

    📧 Email: [email protected]
    📱 WhatsApp: +86 133 6063 1532

    Address:Room 312, No. 23, Wusha Xinle Road, Chang’an Town, Dongguan